9-1-1 should only be used
for an emergency.
An emergency is a life-threatening situation, crime
in progress, or serious crime that has just
occurred. When you call 9-1-1 for an
emergency, it is important that you remain calm and
are prepared to answer the dispatcherís questions.
The "Who", "What," "Where," and "When" of the
situation you are reporting are extremely important.
Sometimes it may seem the questions are unnecessary,
or may not make sense to you, but there are good
reasons why they are asked. You can help by
providing brief accurate answers. Patience will help
us to process your call and get help to you as
quickly as possible.
When calling 9-1-1, it is important that you
remain on the line, even if you dial in error. If
you dial in error and the call goes through and you
didnít stay on the line, the dispatcher is required
to send police to the location that the call
originated from to confirm that no emergency exists.
Obviously there are other situations that require
police response but are not really
calls. Non-emergency calls for service can be
requested by calling 973-383-5544.